Q: Do you make substitutions?
A: Yes, from time to time an item you ordered may be out of stock. When this happens, we will either select an appropriate substitute with a similar item or not purchase it at all-the choice is up to you.
During checkout, you will have the option to select from three different options. "Best match" means we will choose an equivalent item for you, "let me choose" selection means YOU can choose substitutions per item, and "no substitutions" means we will not select a replacement if your original item was not in stock.
Q: DO YOU ACCEPT RETURNS?
A: No, due to the nature of a grocery store, we cannot accept items for return or refund purchases already made, so please be sure to select your grocery items carefully.
Q: I’M NOT FINDING EVERYTHING I NEED. CAN YOU HELP?
A: While we may not be able to fulfill all requests, you may add a “special request” in the “Other” section on the grocery form. We will do our best to find and shop your request with the rest of your order.
Q: CAN I ADD AN ITEM TO MY ORDER AFTER I CHECK OUT?
A: You cannot change an order after it is sent. However, if you send a second order with the same pickup or delivery time, you will not be charged a second delivery fee.
Q: CAN I CHANGE MY DELIVERY DATE AND/OR TIME?
A: You can change your delivery date and time up until we begin working on your order at no charge, but you will need to contact us. Contact information on “Contact” page.
Q: CAN I DELETE AN ITEM FROM MY ORDER AFTER SUBMITTING IT?
A: You are welcome to contact us at the contact information provided in your confirmation email (or “Contact” page) and request that an item be removed from your order. We will make every effort to remove the item from your order depending on where we are in the fulfillment process.
Q: CAN I CANCEL MY ORDER/DELIVERY FOR A FULL REFUND WITH NO ADDITIONAL FEES?
A: You can, up until we start shopping for your order, but you will need to contact us. Contact information on “Contact” page.
Q: AM I PAYING MORE THAN WHAT I WOULD IN THE STORE?
A: Prices are what they are in the store-no surcharge, so if the item is on sale, the savings will be passed on to you too. We have a Piggly Wiggly card, too, so those savings will be passed on to you as well.
Q: DOES SOMEONE HAVE TO BE HOME TO ACCEPT THE DELIVERY?
A: Yes, to accept delivery, someone needs to be home. That is also when we receive our payment.
Q: WHAT IF NO ONE IS HOME TO ACCEPT DELIVERY OF MY ORDER?
A: If there is no one home to accept delivery of your order, we will be unable to deliver your order and may contact you to arrange for delivery at a different time; additional charges for perishable items and delivery fees may apply.
Q: WHAT IF THE WEATHER IS BAD? WILL MY ORDER STILL BE DELIVERED?
A: We will make every attempt to deliver your order as promised, but the safety and well-being of Joey is our first priority. Should we be delayed due to weather, we will contact you to confirm a new delivery time.
Q: MAY I TIP THE DELIVERY PERSON?
A: Yes, our delivery people accept tips or you can place a tip on the invoice when we deliver
Q: CAN I USE MY COUPONS?
A: Yes, we will scan any paper coupons you have available for us when we shop your grocery list, if we can set up a time to pick them up from you before we shop. If they are digital coupons, share the link via email & we will print them off for you (& use them on your order). If the item you are ordering is an in-store special, notate that on the line beside the item you check off.
Many larger grocery chains that offer shopping services, do not honor coupons. We are special that way.
Q: CAN YOU USE MY SNAP EBT CARD? (FOR SNAP CLIENTS)
A: At this time we can not accept transactions that require a PIN, that would include bank debit cards & SNAP cards but we take just about everything else-cash (discount for cash), credit cards (Visa, MC, Discover), and ATM/Bank cards with a Visa or MC logo.
Q: Is there an order minimum?
A: No, there is not an order minimum, but orders under $100 have a flat delivery fee of $10.00, even if the total of your order is under $10.00. (See “Rates” link above or below)
Q: CAN I ADD ITEMS TO MY CART THROUGHOUT THE WEEK WITHOUT PLACING MY ORDER UNTIL THE END OF THE WEEK?
MAY NOT BE AN OPTION?! (NEED TO CHECK THE REST OF THE WEBSITE) A: Yes! One great feature of Traveling Joe is being able to add items to your cart throughout the week and place your order only when you are ready. And once again, the website is always open so you can even sit down and do your grocery list late at night☺.
Q: How soon can my order by ready?
A: We shop and deliver Mondays, Wednesdays, and Fridays. You can schedule your order for delivery the following Monday, Wednesday, or Friday from when you submit your order. For example, you submit your order Thursday night, you can schedule your delivery for as early as any time on Friday (the next day). You submit your order Monday, you can schedule your delivery for any time as early as Wednesday. So remember, if you submit your order on Friday, the earliest you can schedule your delivery is on the following Monday.
Q: CAN YOU DELIVER MY ORDER TO MY PLACE OF EMPLOYMENT?
A: As long as you, personally, will be there to receive the order and you place of employment is within the 15 miles.
Q: Will I get my Pig points when I order online for delivery?
A: We can have the “pig points” go to your card/account, if you provide us with the phone number it is under, on your emailed order to us. Otherwise, we will use the business Pig Card, so you can still receive the discount.
Q: How do I place an order?
A: Orders are placed online. When you hit submit, they are then emailed to us through the website (to TravelingJoe2017@gmail.com). Or they can be ordered under any other website or app that allows you to email it to us. We will send you a confirmation email.
Q: Are there any restrictions to what I order online?
A: We are unable to fulfill any order for the following:
Beer/Wine/Alcohol
Cigarettes
Lottery
Q: What if I have a problem with my order?
A: Please know we pay attention to detail. We go out of our way to select the best available items. We pay special attention to expiration dates, broken seals, and the quality of fresh produce. We carefully handle delicate items like eggs and bottles.
If, however, you are not satisfied or have an issue with your order, please call or email. We will do what we can to make it right and try to help resolve the issue. But please see above in a previous question, we are unable to return anything. So please select the items on your list carefully & we will look it over carefully. By offering us an email or number we can text to, we can utilize that if we have any questions.
Traveling Joe will make every effort to get the goods you request. However, at times certain items are just not available or out of stock. This means that occasionally we have to substitute a brand name or a size for a suitable equivalent.
You can help us with this by specifying your preferences at the end of your order form~
On any item, click Add replacement option.
If you would like us to replace what you chose with the best replacement option available to us, select the “best match” option.
If you would like to select your own replacement choice, select “let me choose” option and write in your own second choice.
If you would like no replacement if your item is not in stock, select the “no substitutions” option and we will not select a replacement at all.